Hi engmansy,
What would I get in the free trial?
The trial would be 14-days long, during which you will receive the following:
- Design Analysis Report
- Performance Analysis Report
- Marketing Friendliness Report
- Plugin Optimization/Consulting
- Security Analysis Report
- Small Jobs (that take less than 30 minutes)
What will the reports include?
Our aim is to ready your website for full maintenance during this period and give you a basic understanding of where it lacks. Which is why each of our reports will give you specific actionable insights and recommendations custom tailored for your website in order to supercharge it.
What would happen at the end of the free trial?
At the end of the trial, you will receive detailed analysis reports from our team. And your free trial will automatically be upgraded to paid membership, unless you choose to cancel. Once your membership is upgraded, our team will immediately begin to work on the recommendations given in the reports. This is to supercharge your website and make it ready for ongoing support/maintenance. You may also continue to send us any small jobs for your website.
Will the discount be applicable to my account for life?
If you choose to join before we close our membership on Friday 13th May, yes, the discounted price will be locked for life. Regardless of how long you choose to stay and regardless of any price changes, you will continue to be charged at the same price.
Who maintains my WordPress Site?
We have a team of professional WordPress developers and experts with years of experience to take care of your site. The same team that’s behind the popular WordPress plugins – Optin Feature Box, Document Importer and Pricing Table. In fact, we are the only service that’s backed by years of real-time WordPress support experience
What do you need from me after I subscribe?
Not much. Once subscribed to our service, we would need the following few details from you:
- Hosting /Server Login Details
- WordPress Login Details
If we need anything else to maintain your WordPress site, we’d let you know 🙂
Would I know how much work you did on my WordPress site in a month?
We like to stay accountable to our clients, which is why you would receive a detailed report at the end of each month. We’ll have a maintenance log where all our activity in relation to your website will be recorded so that you can refer back to it whenever needed.
Does it matter where my WordPress site is hosted?
No, not at all. It absolutely does not matter where your site is hosted. We are happy to coordinate with any hosting provider to maintain your WordPress site.
Will I be entering into a long term contract?
No, you would not be entering into a long-term contract or commitment. Therefore, we only have a monthly subscription that you can cancel any time. But we’re sure the benefits that you would get out of our service would make you stick around for long.
What will be the average turnaround time?
The first response time will be 30 minutes or less. One of our engineer will get back to you for the briefing about the task. Then it would be assigned to a specific WordPress expert for utmost personal attention. The turnaround time depends on the job, which will be between 1 to 5 hours. We’ll make sure you receive regular updates about the progress.
Is your WordPress Support service right for me?
If you believe in putting your time to best use, and want to avoid spending hours upon hours trying to fix small issues on your WordPress site OR outsourcing them to unreliable freelance developers, then our WordPress Support Service is not only right for you — it is exactly what you need.
What If I want to subscribe later?
You can, but we’re not sure when we would be accepting new members again. We wish we could take in every subscriber who is interested in joining our service, but we cannot. The reason being simple: we want to provide the highest quality service to our members and that can only be possible if our team works with a limited number of clients.
If you have any questions/concerns relating to our service we’d be happy to answer them. So please don’t hesitate to reply back.
