المصادر والمراجع الأجنبية

1 من أصل 2

: A) BOOKS
Heizer, Jay and Render, Barry. 1993 Production and operation (1
management : Strategies and Tactics, 3rd ed . Boston, Allyn &
. Bacon
Kantner, Rob. ISO 9000 Answer book, Essex: Oliver Right (2
. pub. , inc 1994
Pike, John and Barnes, Richard. (1994) Total Quality manage- (3
.ment in Action. London: Charman & Hall
Statistical Package for Social Sciences Windows (SPSS Win V. (4
(13.0
: B) PAPERS & REVIEW
James Rilay, Just exactly whatis , “T.Q.M” personal Journal, (1
.Vol. (72) Feb. 1993
Stephen Harrison,( Total Quality management) public admin- (2
istration Quarterly ,Vol. (16) No. (4) , 1993